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Smart Answer - PostGreSQL DB Installation Is Failing With Error "Problem running post install step, Installation may not complete correctly. The database cluster initialization failed." (Doc ID 2798014.1)

Last updated on AUGUST 12, 2021

Applies to:

Siebel Smart Answer - Version 21.7 and later
Information in this document applies to any platform.


As part of installing Smart Answer Server, One of the pre-requisite steps is to install PostGreSQL from <SmartAnswer Install Directory>\SmartAnswerInstall-rc.03222017\dependencies\ folder. During installation of PostGreSQL database, below error is reported:

The issue can be reproduced at will with the following steps:

1. Using Windows 2016 operating system, Navigate to <SmartAnswer Install Directoy>\SmartAnswerInstall-rc.03222017\dependencies\ folder

2. Double click on "postgresql-9.6.2-2-windows.exe"

3. During installation of  PostGreSQL, above error message is displayed





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