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Email Treatment "Test Email" Does Not Work With Custom Email Address (Doc ID 2798226.1)

Last updated on AUGUST 09, 2021

Applies to:

Siebel Marketing - Version 8.1 [21039] and later
Information in this document applies to any platform.

Symptoms

When trying to use "Test Email" template option with an Email Address other than the out of the box "Email Address" field, the following errors occur:

In the UI:


The issue can be reproduced at will with the following steps:

  1. Modify ESD Email Address:

    1.1 Edit esd.properties file to use an Email Address other than the Contact "Email Address" field:

    e.g:

    esd.emailAddress=Email Address 2


  2. In Offers > Email Treatments, select "Test Email" menu option


Changes

 

Cause

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In this Document
Symptoms
Changes
Cause
Solution
References


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