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"HTTP Status 404 – Not Found" Error Displayed After Logging Into Siebel Migration Application (SMA) And Newly Deploying Migration Profile In Siebel Management Console (SMC) (Doc ID 2799475.1)

Last updated on AUGUST 17, 2021

Applies to:

Siebel CRM - Version 17.0 [IP2017] to 20.9 [Release V17]
Information in this document applies to any platform.

Symptoms

When attempting to access Siebel Migration Application (SMA) post deploying Siebel Migration profile in SMC, the the following error occurs in the SMA

Server returned 404 Not Found Error. Contact System Administrator.

In the migration.log below errors are seen:

[DEBUG] 2021-08-05 14:38:36.134 [https-jsse-nio-9112-exec-10] Migration - com.siebel.migration.server.MigrationServer:IsValidUser Authentication URL: https://xxxx:port//siebel/v1.0/service/Authentication%20Service%20For%20Migration/AuthenticateUser
[DEBUG] 2021-08-05 14:38:36.134 [https-jsse-nio-9112-exec-10] Migration - com.siebel.migration.server.MigrationServer:IsValidUser Using the Basic authentication
[DEBUG] 2021-08-05 14:38:36.137 [https-jsse-nio-9112-exec-10] Migration - com.siebel.migration.server.MigrationServer:IsValidUser HTTP response code: 404
[ERROR] 2021-08-05 14:38:36.137 [https-jsse-nio-9112-exec-10] Migration - com.siebel.migration.server.MigrationServer:IsValidUser REST response received from Server: <!doctype html>HTTP Status 404 – Not Found Message.. Not Found..Description..The origin server did not find a current representation for the target resource or is not willing to disclose that one exist.
[DEBUG] 2021-08-05 14:38:36.137 [https-jsse-nio-9112-exec-10] Migration - com.siebel.migration.server.MigrationServer:IsValidUser Returning Status Code 404

STEPS
-----------------------
The issue can be reproduced at will with the following steps:
1. Upgrade/update to 20.9 or lower from any version
2. Deploy Migration profile in SMC and make sure it is successful
3. Access Migration application and check to see if it is accessible.

Changes

 Upgrade or Patch update from any IP2017 version to 20.9 or lower and setting up Migration Profile in SMC

Cause

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In this Document
Symptoms
Changes
Cause
Solution
References


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