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eMail Response Not Able To Login To IMAP/POP3 Sever Using JavaMail After Update to 21.3 Or Later When Using Shared Mail Box (Doc ID 2802624.1)

Last updated on MARCH 28, 2024

Applies to:

Siebel CRM - Version 21.3 and later
Information in this document applies to any platform.


eMail Response functionality stops working after update from Siebel CRM 21.3 Update or later from pre Siebel 20.x the Siebel Email Response stop processing inbound emails.

On the Internet SMTP/IMAP Server driver log files the following error is observed:

On the <Siebel Server Application Container folder>/applicationcontainer_internal/logs/mail.log. See the following error:



Update to Siebel CRM 21.3 or later.


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