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Inbound Web Service With Attachments Having Over 50KB In the ActivityBuffer Fails With "Error occurred during base64 decoding.(SBL-GEN-04031)" (Doc ID 2802625.1)

Last updated on AUGUST 26, 2021

Applies to:

Siebel CRM - Version 20.6 to 21.7 [Release V17]
Information in this document applies to any platform.


When sending an Inbound Web Service request with an attachment having over 50KB in the ActivityBuffer, it generates an error message:

The SR is not created and so the attachment is also not created.

4. Replace the INLINE_BASE64_MESSAGE_CONTENT_HERE_OVER_50KB_SIZE part with the content from the actual attachment file converted into Inline Base64 encoding having a smaller size, under 50KB, perhaps around 45KB. Send the request and this message will get processed without any errors.





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