After Upgrade Siebel from 8.0.0.6 to 20.9 Wfprocmgr, UCMbatchpubsub and Busintmgr Are Not Starting
(Doc ID 2802758.1)
Last updated on JUNE 12, 2023
Applies to:
Siebel CRM - Version 20.9 and laterInformation in this document applies to any platform.
Symptoms
After upgrading Siebel version from 8.0.0.6 to 20.9 version when trying to start Wfprocmgr, UCMbatchpubsub and Busintmgr components the following errors are returned in UCMBatchPubSub.log, BusIntMgr.log and BusIntMgrlog.
ERRORS
-----------------------
An invalid key was entered.
SBL-DAT-00173: An invalid key was entered.
SBL-SRQ-00103: Unable to find definition for component WfProcMgr
SBL-OMS-00203: Error 10748007 invoking method "BusSvcMgrInit" for Business Service "Workflow Process Manager"
SBL-DAT-00173: An invalid key was entered.
SBL-OMS-00107: Object manager error: ([0] Unable to find definition for component <?>(SBL-SRQ-00103)
SBL-OMS-00203: Error 10748007 invoking method "BusSvcMgrInit" for Business Service "Workflow Process Manager"
(ctxtmgr.cpp (4861)) SBL-SVC-00208: Please login first.
(dmlicmgr.cpp (133)) SBL-DAT-00173: An invalid key was entered.
SBL-SRQ-00103: Unable to find definition for component WfProcMgr
SBL-SRQ-00103: Unable to find definition for component <?>
Object manager error: ([0] Unable to find definition for component <?>(SBL-SRQ-00103) (0xa40067))
Error 10748007 invoking method "BusSvcMgrInit" for Business Service "EAI Business Integration Manager"
Issue can be reproduced with the following steps:
- Upgrade Siebel environment from 8.0.0.6 to 20.9.
- Leave Siebel components Wfprocmgr, UCMbatchpubsub, Busintmgr and SRProc without being synchronized.
Changes
Siebel environment was upgraded from 8.0.0.6 to 20.9.
Cause
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In this Document
Symptoms |
Changes |
Cause |
Solution |
References |