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After Upgrade Siebel from 8.0.0.6 to 20.9 Wfprocmgr, UCMbatchpubsub and Busintmgr Are Not Starting (Doc ID 2802758.1)

Last updated on AUGUST 29, 2021

Applies to:

Siebel CRM - Version 20.9 and later
Information in this document applies to any platform.

Symptoms

After upgrading Siebel version from 8.0.0.6 to 20.9 version when trying to start Wfprocmgr, UCMbatchpubsub and Busintmgr components the following errors are returned in UCMBatchPubSub.log, BusIntMgr.log and BusIntMgrlog.

ERRORS
-----------------------
An invalid key was entered.
SBL-DAT-00173: An invalid key was entered.
SBL-SRQ-00103: Unable to find definition for component WfProcMgr
SBL-OMS-00203: Error 10748007 invoking method "BusSvcMgrInit" for Business Service "Workflow Process Manager"


SBL-DAT-00173: An invalid key was entered.
SBL-OMS-00107: Object manager error: ([0] Unable to find definition for component <?>(SBL-SRQ-00103)
SBL-OMS-00203: Error 10748007 invoking method "BusSvcMgrInit" for Business Service "Workflow Process Manager"

(ctxtmgr.cpp (4861)) SBL-SVC-00208: Please login first.

(dmlicmgr.cpp (133)) SBL-DAT-00173: An invalid key was entered.

SBL-SRQ-00103: Unable to find definition for component WfProcMgr

SBL-SRQ-00103: Unable to find definition for component <?>

Object manager error: ([0] Unable to find definition for component <?>(SBL-SRQ-00103) (0xa40067))

Error 10748007 invoking method "BusSvcMgrInit" for Business Service "EAI Business Integration Manager"


Issue can be reproduced with the following steps:
- Upgrade Siebel environment from 8.0.0.6 to 20.9.
- Leave Siebel components Wfprocmgr, UCMbatchpubsub, Busintmgr and SRProc without being synchronized.

Changes

Siebel environment was upgraded from 8.0.0.6 to 20.9.

Cause

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In this Document
Symptoms
Changes
Cause
Solution
References


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