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Siebel Tools unable to connect to Siebel Database: Error - SBL-DAT-00587: An error occurred setting the default locale for the session. (Doc ID 2803763.1)

Last updated on NOVEMBER 02, 2021

Applies to:

Siebel CRM - Version 15.0 [IP2015] and later
Information in this document applies to any platform.

Symptoms

When attempting to connect Siebel Tools to a Siebel database,
the following errors in the siebdev.log occurred preventing the connection.

ERROR
-----------------------
ObjMgrLog Error 1 0000000261231e80:0 2021-08-23 18:24:54 (oracon.cpp (3902)) SBL-DBC-00104: Error retrieving next record from the database.
SQLParseAndExecute Execute 5 0000000261231e80:0 2021-08-23 18:24:54 ORA-24345: A Truncation or null fetch error occurred.
ObjMgrSessionLog Error 1 0000000261231e80:0 2021-08-23 18:24:54 (model.cpp (6304)) SBL-DAT-00587: An error occurred setting the default locale for the session.

Changes

 The SIEBEL.S_SYS_PREF physical table COMMENTS column length had changed.

Cause

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In this Document
Symptoms
Changes
Cause
Solution


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