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Unable To Start a Copied Component After Changing of Parameters (Doc ID 2803822.1)

Last updated on SEPTEMBER 03, 2021

Applies to:

Siebel CRM - Version 21.2 and later
Information in this document applies to any platform.

Symptoms

Customer noticed the below error after a Object Manager reconfiguration to adjust the MinMTServers and MaxMTServer parameters, The values was changed to MinMTServers=MaxMTServers=6. Also the Object Manager was copied from a existing Out of the Box Object Manager. There is no change on AOM except on the parameter Min/Max MTServers and this change was not reflected correctly.

ERROR:

ServerLog ProcessExit 1 000000046117e618:0 2021-08-14 01:17:38 48004 SBL-SVR-09127 Process 48004 exited with error - Internal: Fail to initialize the shared memory resource for the process.
ServerLog ProcessCreate 1 000000036117e618:0 2021-08-14 01:17:38 Created server process (OS pid = 38344 ) for SrvrSched
ServerLog ProcessExit 1 000000046117e618:0 2021-08-14 01:17:39 28876 SBL-SVR-09127 Process 28876 exited with error - Internal: Fail to initialize the shared memory resource for the process.
ServerLog ProcessCreate 1 000000036117e618:0 2021-08-14 01:17:39 Created server process (OS pid = 14188 ) for SrvrSched
ServerLog ProcessCreate 1 000000036117e618:0 2021-08-14 01:17:39 Created server process (OS pid = 43264 ) for SrvrSched
ServerLog ProcessExit 1 000000046117e618:0 2021-08-14 01:17:39 14188 SBL-SVR-09127 Process 14188 exited with error - Internal: Fail to initialize the shared memory resource for the process.
ServerLog ProcessExit 1 000000046117e618:0 2021-08-14 01:17:39 38344 SBL-SVR-09127 Process 38344 exited with error - Internal: Fail to initialize the shared memory resource for the process.
ServerLog ProcessExit 1 000000046117e618:0 2021-08-14 01:17:39 43264 SBL-SVR-09127 Process 43264 exited with error - Internal: Fail to initialize the shared memory resource for the process.
ServerLog ProcessExit 1 000000046117e618:0 2021-08-14 01:17:40 ServerMgr 36928 SUCCESS Process 36928 completed Successfully

 

Also similar parameter changes did not produce above errors on other Object Managers which was copied in the same environment.

Changes

 Changed the values on parameters MinMTServers=MaxMTServers=6 on a Copy of a existing Object Manager.

Cause

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In this Document
Symptoms
Changes
Cause
Solution
References


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