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REST Outbound API Calls Generate Error "PSJSONConvertor.processCallBackForPSToJson: The input property [PROPERTY_NAME] does not contain prefix info of json data type to apply conversion" (Doc ID 2805353.1)

Last updated on MARCH 17, 2022

Applies to:

Siebel CRM - Version 20.12 to 22.1 [Release V17]
Information in this document applies to any platform.


When using Siebel application object manager to send an Outbound REST call to an external system, an error occurs:

Steps to reproduce:

1. Receive a 3rd party JSON file with is OpenAPI 2.0 compliant.

2. Launch Siebel Tools to import the JSON file to create the proxy Integration Objects and Business Services for the Outbound REST API. For more information on this step, please follow instructions from

Siebel Bookshelf > REST API Guide > Chapter 7 Using Siebel REST Outbound Services > Section titled "Creating an Outbound REST Service Based on an Open API Compliant JSON File"

3. Deliver the objects into the workspace.

4. Log into Siebel Client UI, navigate to the Business Service Administration screen > Simulator View and simulate the proxy business service created for this Outbound REST API call.

5. During the Client UI simulation, the reported error occurs.


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