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Unable To Download File Error While Trying to Export and Save/Open Smart Scripts (Doc ID 2806484.1)

Last updated on SEPTEMBER 23, 2021

Applies to:

Siebel SmartScript - Version SIA [18379] and later
Information in this document applies to any platform.


Getting below error while trying to export/download Siebel Smartscripts

Instead of Save As dialog box, it appears "Unable to download file NAMEOFFILE.sss". The same error while trying to open the smartscripts instead of saving.

The issue can be reproduced at will with the following steps:
1. Navigate to the Administration - SmartScript screen > Scripts view.
2. Select the SmartScript and choose Export Script from the Menu button. The SmartScript Export Results view appears.
3. Click the hyperlink that displays the name of the SmartScript to export the SmartScript. The File Download dialog box appears.
4. Click Save to download the SmartScript.




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