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Fatal Error In XML Parser For Row '1', Column '2': 'element Name Expected' Due to XML Randomly Converted to UTF-16 While Expecting UTF-8 (Doc ID 2807341.1)

Last updated on DECEMBER 08, 2021

Applies to:

Siebel CRM - Version 20.12 and later
Information in this document applies to any platform.


When invoking various outbound web services in production, some of them start to fail at random with the errors below noted in WfProcBatchMgr log:

There are no specific steps to replicate the issue.

Just start the server and let it process a number of outbound web service calls and it fails at different web services at different times.

Once a specific thread starts to fail, any other web service call in that thread will fail too.





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