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Siebel BI Publisher Report Generation Fails Intermittently With "SBL-GEN-10103: Error Opening Specified File" Error After Changing NAS File System (Doc ID 2807409.1)

Last updated on SEPTEMBER 17, 2021

Applies to:

Siebel CRM - Version 8.1.1.11 [IP2013] and later
Information in this document applies to any platform.

Symptoms

When attempting to generate reports from Siebel using the run report pane, the report fails to generate and the following error occurs intermittently in the XMLPReportServer logs for the failed report

EAIFileAttachments EAIFileAttachmentDebug 5 0000011a613b2704:0 2021-09-11 03:30:36 Getting file reference manager Session Global by key 'FileReferenceManager'
ObjMgrBusServiceLog InvokeMethod 4 0000011a613b2704:0 2021-09-11 03:30:36 Business Service 'XML Hierarchy Converter' invoke method 'HierToDoc' Execute Time: 0.000 seconds.
...
EAIFileAttachments EAIFileAttachmentDebug 5 0000011a613b2704:0 2021-09-11 03:30:44 Getting file reference manager Session Global by key 'FileReferenceManager'
ObjMgrLog Error 1 0000011a613b2704:0 2021-09-11 03:30:44 (httptransport.cpp (1887)) SBL-GEN-10103: Error opening specified file
...
ObjMgrBusServiceLog Error 1 0000011a613b2704:0 2021-09-11 03:30:44 (xmlpadaptersvc.cpp (2292)) SBL-GEN-10103: Error opening specified file
XMLPReportLog XMLPReportError 1 0000011a613b2704:0 2021-09-11 03:30:44 Error in generating Report Output file d:\Siebel\ses\siebsrvr\xmlp\reports\Account List1-V37UMZ.PDF in the XMLP Engine
ObjMgrBusServiceLog Error 1 0000011a613b2704:0 2021-09-11 03:30:44 (xmlpadaptersvc.cpp (3012)) SBL-RPT-50524: BI Publisher engine failed to generate report.


STEPS
-----------------------
The issue can be reproduced at will with the following steps:
1. Setup Siebel BI Publisher integration
2. Change or update the file system (NAS or local)
3. Check to see if report execution is seamless

Changes

Changes to the NAS file system or file system path at the component or enterprise level

Cause

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In this Document
Symptoms
Changes
Cause
Solution
References


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