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SCBroker/EProd Socket's Not Closing and Causes Intermittent Connection Issues (Doc ID 2809068.1)

Last updated on SEPTEMBER 28, 2021

Applies to:

Siebel CRM - Version 20.6 and later
Information in this document applies to any platform.

Symptoms

On EProd Object manager customer is seeing intermittent connection issues which is causing the process to fail. At this time they see TK_SOCKETS  higher than 2, Normally sockets open between SCbroker and Eprod should close after a process is cleared and should not increase in count. 

ERROR:

SV_NAME CC_ALIAS TK_PID TK_SISPROC TK_NUM_NORMAL_TASKS TK_NUM_SUBTASK_TASKS TK_NUM_HIDDEN_TASKS PROC_VM_FREE_PAGES PROC_VM_USED_PAGES PROC_PH_USED_PAGES TK_IS_PROC_ENABLED TK_DISP_RUNSTATE TK_SOCKETS

SIEPRDSRV13 eProdCfgObjMgr_ptg 25480 1564 0 0 8 718346 330229 329212 TRUE Running 3
SIEPRDSRV11 eProdCfgObjMgr_ptg 112584 1638 0 0 8 727680 320895 324278 TRUE Running 3
SIEPRDSRV14 eProdCfgObjMgr_ptg 32064 2032 0 0 9 689314 359261 361820 TRUE Running 3
SIEPRDSRV14 eProdCfgObjMgr_ptg 29424 58 0 0 8 813713 234862 239596 TRUE Running 3
SIEPRDSRV14 eProdCfgObjMgr_ptg 32264 116 0 0 8 820761 227814 232945 TRUE Running 3
SIEPRDSRV14 eProdCfgObjMgr_ptg 33436 21 0 0 8 767402 281173 285215 TRUE Running 3
SIEPRDSRV14 eProdCfgObjMgr_ptg 32236 2026 0 0 8 679889 368686 371426 TRUE Running 3
SIEPRDSRV08 eProdCfgObjMgr_ptg 16484 1709 0 0 8 716795 331780 335200 TRUE Running 3

 

DMP
11 Id: 6b04.de8 Suspend: 0 Teb: 00223000 Unfrozen
ChildEBP RetAddr Args to Child
040df27c 7249a6c9 000008d8 00000001 00000000 ntdll!ZwWaitForSingleObject+0xc (FPO: [3,0,0])
040df2e4 724ad011 00000001 00000004 22930ec9 mswsock!SockWaitForSingleObject+0x139 (FPO: [Non-Fpo])
040df3e0 7771497e 00000860 040df6c4 040df5c0 mswsock!WSPSelect+0x461 (FPO: [Non-Fpo])
040df47c 6b731ff1 00000860 040df6c4 040df5c0 ws2_32!select+0xbe (FPO: [Non-Fpo])

Note: Dmp taken from the time when the AOM was in a hung status. A wait on mswsock!WSPSelect is seen and this function is related to Microsoft windows(OS).

   

Cause

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In this Document
Symptoms
Cause
Solution


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