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On update to 21.7 unable to rename directory in backup when Siebel components are installed on mount points. (Doc ID 2810015.1)

Last updated on SEPTEMBER 29, 2021

Applies to:

Siebel CRM - Version 21.7 and later
Information in this document applies to any platform.


Update from 20.2 to 21.7 fails when attempting to create the backup directory in a mount point. It is expected for the installer to either skip creating the backup directory or create it in another location.
Installation process is interrupted with the following error :

The issue can be reproduced at will with the following steps:

1. Start Siebel 21.7 update, where the Siebel Components are installed on mount points
2. Installer attempts to create a backup folder
3. Installation fails


 Issue occurs while attempting to update Siebel 20.2 to 21.7.


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