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On Siebel Management Console configuration, step "Setup Gateway - Create Registry" fails (Doc ID 2810058.1)

Last updated on JUNE 12, 2024

Applies to:

Siebel CRM - Version 21.8 and later
Linux x86-64

Symptoms

After fresh installation of Siebel 21.8 on OCI, the SMC configuration fails.

When trying to configure the Gateway, the process fails at the Create Registry step with the alert:  "Unable to create Registry with the information provided."

Errors can be seen in cloudgateway.log:

The issue can be reproduced with the following steps:

  1. Install Siebel binaries.
  2. Login to the SMC using initial credentials provided at the installation time.
  3. Configure Gateway Security profile.
  4. Re-login with new credentials.
  5. Attempt to configure Gateway Registry.
  6. Get error " Unable to configure registry with the information provided" .
     

Changes

 Fresh installation of 21.8 Siebel.

Cause

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In this Document
Symptoms
Changes
Cause
Solution
References


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