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Siebel Components Get Terminated upon Siebel Server Startup with "SBL-OSD-01000 Process XXXX Exited With Error" After Database Upgrade From Previous Innovation Pack (Doc ID 2811607.1)

Last updated on OCTOBER 04, 2021

Applies to:

Siebel CRM - Version 21.6 and later
Information in this document applies to any platform.

Symptoms

When attempting to bring the Siebel Server up several components crashes with the same call stack as follows.
However, if EnableSafeBoot parameter is set to True the crash does not happen.
It is the first this environment is tested after a successful database upgrade from previous Innovation Pack 2016.


STEPS
The issue can be reproduced at will with the following steps:
1. Start the Siebel Server up
2. Verify the Enterprise log file, namely <enterprise_name>.<siebel_server_name> located under $SIEBEL_HOME\siebsrvr\log directory
3. Several components crashes with the error SBL-OSD-01000 in the Enterprise log file

Changes

Siebel Database Upgrade was upgraded from previous Innovation Pack 2016

Cause

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In this Document
Symptoms
Changes
Cause
Solution
References


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