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Siebel Components Get Terminated upon Siebel Server Startup with "SBL-OSD-01000 Process XXXX Exited With Error" After Database Upgrade From Previous Innovation Pack (Doc ID 2811607.1)

Last updated on SEPTEMBER 01, 2023

Applies to:

Siebel CRM - Version 17.0 [IP2017] and later
Information in this document applies to any platform.

Symptoms

When attempting to bring the Siebel Server up several components crashes with the same call stack as follows.

However, if EnableSafeBoot parameter is set to True the crash does not happen.

It is the first this environment is tested after a successful database upgrade from previous Innovation Pack 2016.

- CALL STACK
sslcshar +0x5ab6c = CCFLock::~CCFLock() +0xc
sscfdm +0xf43cb = CSSSqlBCDef::UnSetup() +0x2b
sscfdm +0x4f816 = CSSFieldList::RemoveAllSqlFields() +0xaec6
sscfdm +0x4b28e = CSSFieldList::RemoveAllSqlFields() +0x693e
sscfdm +0xf3657 = CSSSqlBCDef::ValidateSqlFieldDef() +0x77
sscfdm +0x7df5d = CSSFieldList::RemoveAllSqlFields() +0x3960d
sscfdm +0x4f74e = CSSFieldList::RemoveAllSqlFields() +0xadfe
sscfdm +0x4b28e = CSSFieldList::RemoveAllSqlFields() +0x693e
sscfdm +0xf3657 = CSSSqlBCDef::ValidateSqlFieldDef() +0x77
sscfdm +0x7df5d = CSSFieldList::RemoveAllSqlFields() +0x3960d
sscfdm +0x4f74e = CSSFieldList::RemoveAllSqlFields() +0xadfe
sscfdm +0x4b28e = CSSFieldList::RemoveAllSqlFields() +0x693e
sscfdm +0xf3657 = CSSSqlBCDef::ValidateSqlFieldDef() +0x77
sscfdm +0x7df5d = CSSFieldList::RemoveAllSqlFields() +0x3960d
sscfdm +0x4f74e = CSSFieldList::RemoveAllSqlFields() +0xadfe
sscfdm +0x4b28e = CSSFieldList::RemoveAllSqlFields() +0x693e
sscfdm +0xf3657 = CSSSqlBCDef::ValidateSqlFieldDef() +0x77
sscfdm +0x7df5d = CSSFieldList::RemoveAllSqlFields() +0x3960d
sscfdm +0x4f74e = CSSFieldList::RemoveAllSqlFields() +0xadfe
sscfdm +0x4b28e = CSSFieldList::RemoveAllSqlFields() +0x693e
sscfdm +0xf3657 = CSSSqlBCDef::ValidateSqlFieldDef() +0x77
sscfdm +0x7df5d = CSSFieldList::RemoveAllSqlFields() +0x3960d
sscfdm +0x4f74e = CSSFieldList::RemoveAllSqlFields() +0xadfe
sscfdm +0xf167a = CSSSqlBCDef::CreateSqlObj() +0x6a
sscfdm +0x1fd65 = CSSCTAppletInfo::~CSSCTAppletInfo() +0x4995
sscfdm +0xabfc1 = CSSModelPhysDef::GetResponsibilityKey() +0x21
sscfom +0xdf76 = CSSModel::RestrictViews() +0x126
ssscscom +0x17d1 = ccfOMSess::Login() +0x771
sssabsvm +0x31c8 = ReqCompCleanup() +0x118
sssabsvm +0x358d = ReqCompCleanup() +0x4dd
siebmtshmw +0x3bd9
siebmtshmw +0xb075
siebmtshmw +0x2d030 = SmiRegisterThrdCleanUpFunc() +0x2ec0
KERNEL32 +0x20419 = BaseThreadInitThunk() +0x19
ntdll +0x672fd = RtlGetAppContainerNamedObjectPath() +0xed
ntdll +0x672cd = RtlGetAppContainerNamedObjectPath() +0xbd


STEPS

1. Start the Siebel Server up
2. Verify the Enterprise log file, namely <enterprise_name>.<siebel_server_name> located under $SIEBEL_HOME\siebsrvr\log directory
3. Several components crashes with the error SBL-OSD-01000 in the Enterprise log file

Changes

Siebel Database Upgrade was upgraded from previous Innovation Pack 2016

Cause

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In this Document
Symptoms
Changes
Cause
Solution
References


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