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Get a Pop-up On Copy And Paste For Rich Text Fields In Siebel Application When Using Internet Explorer Browser (Doc ID 2812354.1)

Last updated on OCTOBER 06, 2021

Applies to:

Siebel CRM - Version 15.16 [IP2015] and later
Information in this document applies to any platform.


On Internet Explorer browser, when copy and paste for rich text fields in Siebel application, a Pop-up shows with the following message:

Copy case

Do You Want This Webpage To Access Your Clipboard? If you allow this, the webpage can access the clipboard and read info that you have cut or copied' and the options are 'Allow Access' and 'Don't Allow.'

Paste case

Because of your browser security settings, the editor is not able to access your clipboard data directly. You are required to paste it again in this window.  Please paste inside the following box using the keyboard (Ctrl/Cmd+V) and hit Ok.

The issue can be reproduced at will with the following steps:

1. Launch a Siebel Application on Internet Explorer browser

2. Navigate to Projects screen > Notes view

3. Select a Note record which has a rich text field called "Description"

4. Highlight some text in the Description field > do a right-click and choose Copy 

5. Paste the text into the Description field via doing a right-click and choose Paste




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