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EAI XSLT Service With XSLT Output Encoding UTF-16 Generates Incorrect XmlCharEncoding UTF-8 Causes Errors SBL-BPR-00162, SBL-EAI-04110, and SBL-EAI-00134 (Doc ID 2812742.1)

Last updated on AUGUST 08, 2023

Applies to:

Siebel CRM - Version 21.6 and later
Information in this document applies to any platform.


After updated the Siebel environment from 21.1 to 21.6,  the "EAI XSLT Service" business service > Transform method generates incorrect value for the XmlCharEncoding output argument.  The XmlCharEncoding value is UTF-16 in version 21.1 which is correct, but it's set to UTF-8 in version 21.6 which incorrect.

It leads to the following error in the subsequent step of business service "EAI XML Converter" or "XML Hierarchy Converter" in the object manager log file:


Similar error also occurs with Remove Blank Tag UTF-16 workflow.


Updated from Siebel 21.1 to Siebel 21.6.


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