EAI XSLT Service With XSLT Output Encoding UTF-16 Generates Incorrect XmlCharEncoding UTF-8 Causes Errors SBL-BPR-00162, SBL-EAI-04110, and SBL-EAI-00134
(Doc ID 2812742.1)
Last updated on AUGUST 08, 2023
Applies to:
Siebel CRM - Version 21.6 and laterInformation in this document applies to any platform.
Symptoms
After updated the Siebel environment from 21.1 to 21.6, the "EAI XSLT Service" business service > Transform method generates incorrect value for the XmlCharEncoding output argument. The XmlCharEncoding value is UTF-16 in version 21.1 which is correct, but it's set to UTF-8 in version 21.6 which incorrect.
It leads to the following error in the subsequent step of business service "EAI XML Converter" or "XML Hierarchy Converter" in the object manager log file:
Similar error also occurs with Remove Blank Tag UTF-16 workflow.
Changes
Updated from Siebel 21.1 to Siebel 21.6.
Cause
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In this Document
Symptoms |
Changes |
Cause |
Solution |
References |