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Siebel Server Manager Command-Line Interface (srvrmgr) Gets Terminated While Attempting To Connect - zookeeper +0x4c46 = zoo_set_log_stream() (Doc ID 2813933.1)

Last updated on OCTOBER 02, 2023

Applies to:

Siebel Field Service - Version 20.8 and later
Information in this document applies to any platform.

Symptoms

Siebel Server Manager Command-Line Interface (srvrmgr) hangs for a while and then finally gets terminated or crashed with no returned error message.
Upon the termination a crash*.txt file can be found under the siebsrvr/bin directory with the following call stack:

- CALL STACK -
zookeeper +0x4c46 = zoo_set_log_stream() +0x1396
zookeeper +0x4f22 = zoo_set_log_stream() +0x1672
zookeeper +0x3fbc = zoo_set_log_stream() +0x70c
zookeeper +0x475a = zoo_set_log_stream() +0xeaa
zookeeper +0x9259 = zookeeper_init() +0x2f9
sslcgtwyregistry +0x1461 = CSSRegistryConnect::Connect() +0x231
sslcgtwyregistry +0x3268 = CSSRegistryConnectionMgr::Connect() +0x178
sslcgtwyregistry +0x2d6c = CSSRegistryConnectionMgr::GetInstance() +0x11c
sslcgtwyregistry +0x3850 = CSSGatewayRegistry::Init() +0x40
sssrvcdisc +0x4ca2 = CSSServiceDiscovery::Init() +0x242
sssrvcdisc +0x3e45 = CSSServiceDiscovery::CSSServiceDiscovery() +0x95
srvrmgr +0x544c = saClntCmdLine::CheckEnterprise() +0x1f7c
srvrmgr +0x20410 = saClntCmdLine::Parse_ListCommon() +0x3910
KERNEL32 +0x162c4 = BaseThreadInitThunk() +0x24
ntdll +0x61b69 = RtlSubscribeWnfStateChangeNotification() +0x439
ntdll +0x61b34 = RtlSubscribeWnfStateChangeNotification() +0x404

The issue can be reproduced at will with the following steps:

1. Open a command-prompt (or shell on Unix/Linux OS and then source siebenv.sh located under siebsrvr directory)
2. Try to login to srvrmgr providing the required arguments (see: Siebel Bookshelf > Siebel System Administration Guide > Using the Siebel Server Manager Command-Line Interface)
3. It hangs for few seconds and then gets terminated with no returned error message

Note: This crash is observed only when srvrmgr is run from a mapped drive, but not from the Siebel Server host itself.

Changes

 

Cause

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In this Document
Symptoms
Changes
Cause
Solution


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