Siebel ECommunications Object Manager Crash During Log Off Cleanup Routine BusSvc Destruction SBL-OSD-02011
(Doc ID 2814260.1)
Last updated on OCTOBER 04, 2023
Applies to:
Siebel CRM - Version 15.0 [IP2015] to 15.18 [IP2015] [Release V15]Information in this document applies to any platform.
Symptoms
Siebel eCommunications Object Manager crash during log off cleanup routine trying to de-allocate Workflow and business service destruction
crash.txt shows the below:
/appl/xsblappprod5/siebel/SIA81/siebsrvr/lib/libsscafwsv.so(_ZN11CSSWfEngineD1Ev+0x65)[0xd8007c05]
/appl/xsblappprod5/siebel/SIA81/siebsrvr/lib/libsscafwsv.so(_ZN11CSSWfEngineD0Ev+0x22)[0xd8007fc2]
/appl/xsblappprod5/siebel/SIA81/siebsrvr/lib/libsscfom.so(_ZN10CSSService7ReleaseEv+0xbf)[0xf1ecbaaf]
/appl/xsblappprod5/siebel/SIA81/siebsrvr/lib/libsscfom.so(_ZN8CSSModel15CleanupServicesEbPK8CCFArrayI10CCFElemStrEPS0_I10CCFElemPtrIvEEb+0x684)[0xf1eb7684]
/appl/xsblappprod5/siebel/SIA81/siebsrvr/lib/libsscfom.so(_ZN8CSSModel14ReleaseObjectsEv+0x86)[0xf1eb7816]
/appl/xsblappprod5/siebel/SIA81/siebsrvr/lib/libsscfom.so(_ZN8CSSModel7ReleaseEv+0x69)[0xf1ec83a9]
/appl/xsblappprod5/siebel/SIA81/siebsrvr/lib/libsstcsiom.so(_ZN14CSSSIOMSession6LogoffEv+0x1a6)[0xf3fc4526]
Enterprise.log:
ServerLog ProcessExit 1 00000d3b6146aeb9:0 2021-09-20 13:59:45 eCommunicationsObjMgr_enu 1661 SBL-OSD-02011 Process 1661 exited with error - Process exited because of a segment violation (SIGSEGV)
The issue can be reproduced at will with the following steps:
1. Cloned existing OM to create a new OM
2. Set the session time out to 10 minutes
3. when the users leave the session without logging off , see a crash after 10 minutes
Changes
After 10 minute session timeout expiration , the OM crashes during auto log off when destructing the business service of Workflow
Cause
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In this Document
| Symptoms |
| Changes |
| Cause |
| Solution |
| References |