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WfProcMgr Component Crashes Due To Memory Leak Caused By Business Service "Commit Time Service" Caching Not Enabled (Doc ID 2814330.1)

Last updated on NOVEMBER 19, 2021

Applies to:

Siebel CRM - Version 19.9 to 21.9 [Release V17]
Information in this document applies to any platform.

Symptoms

WfProcMgr component is crashing after reaching to 4 GB of Memory Consumption..

Memory consumption was monitored and the below is an excerpt of a small timeframe:

At 11:00 component is initialized

Between 12:12 and 13:00 - increase 2587240 to 3220672

Between 13:00 and 14:00 - was stable 3212416 to 3250696

Between 14:00 and 15:48 - increase 3250720 to 3932744


The issue can be reproduced at will with the following steps:

1. Start the WfProcMgr component
2. Run the daily processes using this component
3. Monitor the component using any Memory Monitor available in the Operating System


Changes

 

Cause

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In this Document
Symptoms
Changes
Cause
Solution
References


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