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After a Full Migration Runtime Events Are Not Working if Still Using the Current(Live) Repository (Doc ID 2816093.1)

Last updated on MAY 21, 2023

Applies to:

Siebel CRM - Version 21.6 to 21.11 [Release V17]
Information in this document applies to any platform.


After doing a Full Migration, if a customer decides not to proceed with the deployment (not to use the newly migrated repository), then Runtime events no longer works.

So customer is looking for a solution in which runtime events still work after doing Full Migration to RR Environment,  but not changing the "Migrated Repository" as the new "Siebel Repository".


1. The RTE tables involved:




2. During a Full RR Import the above tables are cleared out of RTEs that are generated as a result of configuring a Workflow Process with an RTE.

    (Manually created RTEs are left alone)

3. S_RR_WORKFLOW RowId is used as an argument to the RTE action - ex:

    Action Set Name:             Workflow_0CX-1X9GHP

    Context:                         "ProcessId", "88-1N3K-3ZW"

4. When Full RR takes place it has to recreate the RRs to point to the new RR version of the workflow process.

    Issue: When running the Full RR Import, the process will delete the RTEs even before you flip over to the new Siebel Repository ("Migrated Repository")


Steps To Reproduce:

1. Have a Workflow Process configured with an Event (RTE)

2. Run a Full RR Migration - the WF Generated RTE stops working

3. Rename the Migrated Repository to Siebel Repository and restart the Siebel Server - the WF Generated RTE starts working once again.

4. If there is a need to restore to the old Siebel Repository, the WF Generated RTEs will stop working since they reference to the new Workflow Processes and not the Workflow Processes associated to the older Siebel Repositories.





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