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Post Upgrade to Siebel 21.4 Browser Print Functionality Cuts Some Screen Off (Doc ID 2816624.1)

Last updated on OCTOBER 25, 2021

Applies to:

Siebel CRM - Version 21.4 and later
Information in this document applies to any platform.


After upgrading to 21.4, when using the "Print" functionality available from the Browser, the "Case" Print functionality is no longer generating the Report as it used to do in previous 21.4.

In 21.4, the Report generated only shows what is on screen. The current browser print functionality cuts the right side of the screen off by about 40 characters.

The issue can be reproduced at will with the following steps:

1. Log into the 21.4 environment
2. Go to Cases screen
3. Click the Print button on the top right of the cases list applet
4. The print screen is displayed and it cuts the right side of the screen off by about 40 characters.


 Upgrade to Siebel21.4


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