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Unable To Set Primary Position When Inserting Account Using EIM With Error "Failed to resolve foreign key value. (severity 7)" (Doc ID 2816848.1)

Last updated on APRIL 18, 2023

Applies to:

Siebel CRM - Version 17.0 [IP2017] and later
Information in this document applies to any platform.


When importing account using EIM the record is not visible and primary position is not set.

Following is seen in EIM component log in SES_HOME\siebsrvr\log directory

Filename = EIM_xxxx_xxxxxxxx.log
See the following error:


 Try to import Accounts using EIM and error is encountered


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