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Application Freezes When Attempting to Import a Runtime Event XML File Using the "XML Import" Applet Menu (Doc ID 2817087.1)

Last updated on OCTOBER 26, 2021

Applies to:

Siebel CRM - Version 21.3 and later
Information in this document applies to any platform.

Symptoms

Application Freezes When Attempting to Import a Runtime Event XML File Using the "XML Import" Applet Menu

When users try to import a runtime event xml file, the application freezes and the user is unable to do anything further. The entire page dims but the Import Dialog pop-up applet never opens:


When opening the browser's Developers Tool, the following error is observed in the console:


The expected behavior is for the Import Dialog pop-up applet to open and allow the users to import the runtime event xml file.

 

The issue can be reproduced at will with the following steps:

1. Navigate to the view: Administration - Runtime Events > Events

2. Click on the applet menu and choose "XML Import"

Due to this issue, users are unable to import any files and forced to log back into the application again.

Changes

 

Cause

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In this Document
Symptoms
Changes
Cause
Solution


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