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Error Message "Invalid Certificate Serial Number" On CommInboundRcvr After Having Applied 21.7 (Doc ID 2817847.1)

Last updated on OCTOBER 28, 2022

Applies to:

Siebel CRM - Version 21.7 and later
Information in this document applies to any platform.


1) Apply Siebel 21.7 Patch

2) Configure Siebel Email Response module to receive emails with any protocol IMAP or POP3.

3) Check and confirm that emails are received in Siebel application

4) Notice that  "Invalid certificate serial number" error message  appears in CommInboundRcvr component log after applying Siebel 21.7 Patch. Note that despite this error, emails are pulled by Siebel driver, are processed successfully by Communication Inbound Receiver component and one can see the activities  and the emails  in the Sibel application.



 Siebel patch installation.


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