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Duplicate Inbound eMails Got Created From Single .error File in Queued Folder (Doc ID 2818065.1)

Last updated on DECEMBER 13, 2021

Applies to:

Siebel CRM - Version 8.1.1.11 [IP2013] and later
Information in this document applies to any platform.

Symptoms

User observed that multiple activities got created from single inbound email causing duplicate records in Siebel.


The issue can be reproduced at will with the following steps:
1. Setup email response
2. Trigger inbound email with problematic attachments 
3. Noticed that inbound email got processed properly from Queued folder or not
4. Check how many activity records got created for that inbound email

Changes

 

Cause

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In this Document
Symptoms
Changes
Cause
Solution
References


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