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Is Server Key Mapping Needed If The Environment Has AsgnSrvr Enabled On Multiple Siebel Servers But Only Has One Single 'Default Rule Group'? (Doc ID 2818783.1)

Last updated on NOVEMBER 02, 2021

Applies to:

Siebel CRM - Version 17.0 [IP2017] and later
Information in this document applies to any platform.

Goal

1. Is it possible to enable Assignment manager on multiple servers?

2. When AsgnSrvr component is enabled on multiple Siebel servers, does it still require configuring Assignment Manager Load Splitter?

3. When the implementation has only one single 'Default Rule Group' and AsgnSrvr component is enabled/online on 4 Siebel servers, does it still require setting up Server Key Mappings to map the same Rule Group to all 4 Siebel servers?

4. If this scenario does not require the Server Key Mappings, will SRBroker route the AsgnSrvr requests across all 4 Siebel servers when assignment requests are made, if/when a particular AsgnSrvr is busy at the moment?

 

Solution

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In this Document
Goal
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