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Using Chat FUT (Frequently Used Text) functionality Memory is Not Getting Released (Doc ID 2828077.1)

Last updated on FEBRUARY 23, 2022

Applies to:

Siebel CRM - Version 17.0 [IP2017] and later
Information in this document applies to any platform.
Using Chat FUT (Frequently Used Text) functionality Memory is Not Getting Released


Symptoms

Using Chat FUT  functionality browser memory is getting increased and never gets released.

If FUT is not used , chat works ok – no issues with browser memory. The issue happens in all browsers.

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The issue can be reproduced at will with the following steps:

1.Enable Chat Simulator as per :

How to Enable Chat Simulator for Siebel Chat Testing (Doc ID 1919391.1) 

2.initiate a chat

3.after accepting the chat (Open Browser Task Manager (Edge) check memory used 

4. type any word that is defined by Frequently Used Text functionality.

Example,  type Hi or Hello , you will be prompted to use FUT , pick any FUT entry , hit Enter

5. open again Browser Task Manager (Edge) check memory used – it increases.

6.Repeat steps 4 and 5 multiple times – check the memory , it INCREASES evry time you use FUT functionality , and NEVER DECREASES , even if you leave Chat window open for hours.

Changes

 

Cause

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In this Document
Symptoms
Changes
Cause
Solution
References


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