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Login to Siebel Tools Failing with SBL-DAT-00565 Error (Doc ID 2828746.1)

Last updated on DECEMBER 23, 2021

Applies to:

Siebel Tools - Version 17.0 [IP2017] and later
Information in this document applies to any platform.

Symptoms

After installing Oracle Developer Suite 10g (Forms and Reports builder) for EBS, previously working Siebel Tools is failing with the following error:

"An internal error has occurred within the authentication subsystem for the Siebel application. Please contact your system administrator for assistance.(SBL-DAT-00565)"

Errors in log file:

SecAdptLog API Trace 4 0000000261a741dc:0 2021-12-01 15:07:50 DB SecurityLogin with username=XXXX, parameters=44b07b0.

SecAdptLog Debug 5 0000000261a741dc:0 2021-12-01 15:07:50 DB security adapter: Load data source configuration
CchMgrLog CchMgrStatsInfo 5 0000000261a741dc:0 2021-12-01 15:07:50 Cache statistics 44be258 set for cache Data Cursor.
CchMgrLog CchMgrStatsInfo 5 0000000261a741dc:0 2021-12-01 15:07:50 Cache statistics 44be2f0 set for cache SQL Cursor.
ObjMgrDBConnLog Create 5 0000000261a741dc:0 2021-12-01 15:07:50 DataBase Connection Object was created at 44be1a8; DB User: 'XXXX'
DBCLog DBCLogDetail 4 0000000261a741dc:0 2021-12-01 15:07:50 OCI Session pool is disabled
ObjMgrLog Error 1 0000000261a741dc:0 2021-12-01 15:07:50 (oracon.cpp (5001)) SBL-DBC-00107: An Oracle database error has occurred.

Please continue or ask your systems administrator to check your application configuration if the problem persists.

SQLParseAndExecute Execute 5 0000000261a741dc:0 2021-12-01 15:07:50 ORA-28040: No matching authentication protocol

SecAdptLog API Trace 4 0000000261a741dc:0 2021-12-01 15:07:50 Security DB user connect to DB FCMSSIT with username=XXXX returns err 7733355 and connection 44be1a8.
SecAdptLog API Trace 4 0000000261a741dc:0 2021-12-01 15:07:50 Security DB user delete DB connectoin 44be1a8
SQLParseAndExecute Statement 4 0000000261a741dc:0 2021-12-01 15:07:50 ~CSSOraDbConn: SQLEndTran() - SQL_COMMIT
ObjMgrDBConnLog Delete 5 0000000261a741dc:0 2021-12-01 15:07:50 DataBase Connection was deleted at 44be1a8
GenericLog GenericError 1 0000000261a741dc:0 2021-12-01 15:07:50 (secmgr.cpp (2871) err=4597538 sys=127) SBL-SEC-10018: An Oracle database error has occurred.

Please continue or ask your systems administrator to check your application configuration if the problem persists.(SBL-DBC-00107)
ORA-28040: No matching authentication protocol

SecAdptLog Memory Mgmt Trace 5 0000000261a741dc:0 2021-12-01 15:07:50 DB SecurityFreeErrMessage, message=<?INT?>.
GenericLog GenericError 1 0000000261a741dc:0 2021-12-01 15:07:50 (secmgr.cpp (2943) err=4597521 sys=0) SBL-SEC-10001: An internal error has occurred within the authentication subsystem for the Siebel application. Please contact your system administrator for assistance.
ObjMgrSessionLog Error 1 0000000261a741dc:0 2021-12-01 15:07:50 (physmod.cpp (9964)) SBL-DAT-00565: An internal error has occurred within the authentication subsystem for the Siebel application. Please contact your system administrator for assistance.
ObjMgrMiscLog Warning 2 0000000261a741dc:0 2021-12-01 15:07:51 (objdef.cpp (9494)) SBL-DAT-00170: The DLL 'SSCACSBC.DLL' could not be loaded.
ObjMgrLog Error 1 0000000261a741dc:0 2021-12-01 15:07:51 (model.cpp (4329)) SBL-DAT-00227: Unable to create the Business Service 'Smart Script Execution Cleanup'
ObjMgrBusServiceLog FireEvent 5 0000000261a741dc:0 2021-12-01 15:07:52 Business Service '' was deleted at 28dd90

Changes

Installation of Oracle Developer Suite 10g (Forms and Reports builder) for EBS

Cause

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In this Document
Symptoms
Changes
Cause
Solution


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