Login to Siebel Tools Failing with SBL-DAT-00565 Error (Doc ID 2828746.1)

Last updated on DECEMBER 07, 2022

Applies to:

Symptoms

After installing Oracle Developer Suite 10g (Forms and Reports builder) for EBS, previously working Siebel Tools is failing with the following error:

"An internal error has occurred within the authentication subsystem for the Siebel application. Please contact your system administrator for assistance.(SBL-DAT-00565)"

Errors in log file:

SecAdptLog API Trace 4 0000000261a741dc:0 2021-12-01 15:07:50 DB SecurityLogin with username=XXXX, parameters=44b07b0.

SecAdptLog Debug 5 0000000261a741dc:0 2021-12-01 15:07:50 DB security adapter: Load data source configuration
CchMgrLog CchMgrStatsInfo 5 0000000261a741dc:0 2021-12-01 15:07:50 Cache statistics 44be258 set for cache Data Cursor.
CchMgrLog CchMgrStatsInfo 5 0000000261a741dc:0 2021-12-01 15:07:50 Cache statistics 44be2f0 set for cache SQL Cursor.
ObjMgrDBConnLog Create 5 0000000261a741dc:0 2021-12-01 15:07:50 DataBase Connection Object was created at 44be1a8; DB User: 'XXXX'
DBCLog DBCLogDetail 4 0000000261a741dc:0 2021-12-01 15:07:50 OCI Session pool is disabled
ObjMgrLog Error 1 0000000261a741dc:0 2021-12-01 15:07:50 (oracon.cpp (5001)) SBL-DBC-00107: An Oracle database error has occurred.

Please continue or ask your systems administrator to check your application configuration if the problem persists.

SQLParseAndExecute Execute 5 0000000261a741dc:0 2021-12-01 15:07:50 ORA-28040: No matching authentication protocol

SecAdptLog API Trace 4 0000000261a741dc:0 2021-12-01 15:07:50 Security DB user connect to DB FCMSSIT with username=XXXX returns err 7733355 and connection 44be1a8.
SecAdptLog API Trace 4 0000000261a741dc:0 2021-12-01 15:07:50 Security DB user delete DB connectoin 44be1a8
SQLParseAndExecute Statement 4 0000000261a741dc:0 2021-12-01 15:07:50 ~CSSOraDbConn: SQLEndTran() - SQL_COMMIT
ObjMgrDBConnLog Delete 5 0000000261a741dc:0 2021-12-01 15:07:50 DataBase Connection was deleted at 44be1a8
GenericLog GenericError 1 0000000261a741dc:0 2021-12-01 15:07:50 (secmgr.cpp (2871) err=4597538 sys=127) SBL-SEC-10018: An Oracle database error has occurred.

Please continue or ask your systems administrator to check your application configuration if the problem persists.(SBL-DBC-00107)
ORA-28040: No matching authentication protocol

SecAdptLog Memory Mgmt Trace 5 0000000261a741dc:0 2021-12-01 15:07:50 DB SecurityFreeErrMessage, message=<?INT?>.
GenericLog GenericError 1 0000000261a741dc:0 2021-12-01 15:07:50 (secmgr.cpp (2943) err=4597521 sys=0) SBL-SEC-10001: An internal error has occurred within the authentication subsystem for the Siebel application. Please contact your system administrator for assistance.
ObjMgrSessionLog Error 1 0000000261a741dc:0 2021-12-01 15:07:50 (physmod.cpp (9964)) SBL-DAT-00565: An internal error has occurred within the authentication subsystem for the Siebel application. Please contact your system administrator for assistance.
ObjMgrMiscLog Warning 2 0000000261a741dc:0 2021-12-01 15:07:51 (objdef.cpp (9494)) SBL-DAT-00170: The DLL 'SSCACSBC.DLL' could not be loaded.
ObjMgrLog Error 1 0000000261a741dc:0 2021-12-01 15:07:51 (model.cpp (4329)) SBL-DAT-00227: Unable to create the Business Service 'Smart Script Execution Cleanup'
ObjMgrBusServiceLog FireEvent 5 0000000261a741dc:0 2021-12-01 15:07:52 Business Service '' was deleted at 28dd90

Changes

Installation of Oracle Developer Suite 10g (Forms and Reports builder) for EBS

Cause

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