EChannel object manager consuming high CPU and getting hung with Task status "BC Event PreWriteRecord" and pstack "CSSCLIGarbageCollector::GarbageCollect"
(Doc ID 2829675.1)
Last updated on JANUARY 22, 2024
Applies to:
Siebel CRM - Version 8.1.1.7 [21238] and laterInformation in this document applies to any platform.
Symptoms
On : 8.1.1.7 [21238] version, Siebel CRM
eChannel and EAI object manager component getting hung and concerned Process IDs consuming high CPU.
STEPS
-----------------------
The issue can be reproduced at will with the following steps:
1. Login application
2. Navigate SiteMap
3. Access Service Requests --> All service request across organization.
After that application not responding. Waited for 15min and no response, then
closed it by X mark
4. list tasks for comp <AOMComponent> show that all tasks stuck at " BC Event PreWriteRecord "
5. Below command output provided output for under object manager processID which ThreadID is consuming more CPU:
ps -Lp <ProcessID> -o pid,ppid,pcpu,pmem,lwp
15802 15458 22.5 2.4 16323
2. Navigate SiteMap
3. Access Service Requests --> All service request across organization.
After that application not responding. Waited for 15min and no response, then
closed it by X mark
4. list tasks for comp <AOMComponent> show that all tasks stuck at " BC Event PreWriteRecord "
5. Below command output provided output for under object manager processID which ThreadID is consuming more CPU:
ps -Lp <ProcessID> -o pid,ppid,pcpu,pmem,lwp
15802 15458 22.5 2.4 16323
Pstack for processID:
Changes
Cause
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In this Document
| Symptoms |
| Changes |
| Cause |
| Solution |
| References |