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Siebel Workspace Dashboard Crashes After WebTools Session Times Out and Browser is Refreshed: CSSSWECLIENTPREFSERVICE::GETACTIVEWSCONTEXT (Doc ID 2831709.1)

Last updated on MARCH 07, 2022

Applies to:

Siebel CRM - Version 21.9 to 22.2 [Release V17]
Information in this document applies to any platform.

Symptoms

The behavior was initially reported while running Siebel 21.9.

When attempting to navigate on Siebel Web Tools (SWToolsObjMgr), it crashes and
the following stack is created.

Call stack
-----------------------
/u01/siebel/siebsrvr/lib/libsslcosd.so(+0x71c5)[0xf73ff1c5]
/u01/siebel/siebsrvr/lib/libsslcosd.so(+0x79be)[0xf73ff9be]
[0xf7775410]
/u01/siebel/siebsrvr/lib/libsscaswbc.so(CSSSWEFrameMgr::GetInternalFrameMgr()+0x7)[0xd2b19247]
/u01/siebel/siebsrvr/lib/libsscaswbc.so(CSSSWEFrameMgr::GetModel()+0x1d)[0xd2b192fd]
/u01/siebel/siebsrvr/lib/libsscaswbc.so(CSSSWEClientPrefService::GetActiveWSContext(const CCFPropertySet&, CCFPropertySet&)+0x3c)[0xd2ee8e7c]
/u01/siebel/siebsrvr/lib/libsscaswbc.so(CSSSWEClientPrefService::DoInvokeMethod(const*, short, const CCFPropertySet&, const*&)+0x28b4)[0xd2eef464]
/u01/siebel/siebsrvr/lib/libsscfom.so(CSSService::InvokeMethod(const*, short, const CCFPropertySet&, const*&)+0x514)[0xf1e91094]
/u01/siebel/siebsrvr/lib/libswcacmfr.so(CSSSWEFrameListWorkspace::UpdateBindingContext(CSSSWEBindingCtx*)+0x124)[0xd0b50cb4]
/u01/siebel/siebsrvr/lib/libsscaswbc.so(CSSSWEFrame::InjectContext(CSSSWEBindingCtx*)+0x718)[0xd29d89d8]
/u01/siebel/siebsrvr/lib/libsscaswbc.so(CSSSWEComponent::PrepareDependency(CSSSWEBindingCtx*)+0x34)[0xd3021054]
/u01/siebel/siebsrvr/lib/libsscaswbc.so(CSSSWEComponent::PrepareToExecute(CSSSWEHtmlStream*, CSSSWEBindingCtx*)+0x2f)[0xd3020fcf]
/u01/siebel/siebsrvr/lib/libsscaswbc.so(CSSSWEComponent::Execute(CSSSWEHtmlStream*, CSSSWEBindingCtx*)+0x8f)[0xd30275ef]
/u01/siebel/siebsrvr/lib/libsscaswbc.so(CSSSWEComponent::PostExecute(CSSSWEHtmlStream*, CSSSWEBindingCtx*)+0x105)[0xd30284d5]
/u01/siebel/siebsrvr/lib/libsscaswbc.so(CSSSWEComponent::Execute(CSSSWEHtmlStream*, CSSSWEBindingCtx*)+0x314)[0xd3027874]
/u01/siebel/siebsrvr/lib/libsscaswbc.so(CSSSWEComponent::PostExecute(CSSSWEHtmlStream*, CSSSWEBindingCtx*)+0x105)[0xd30284d5]
/u01/siebel/siebsrvr/lib/libsscaswbc.so(CSSSWEComponent::Execute(CSSSWEHtmlStream*, CSSSWEBindingCtx*)+0x314)[0xd3027874]
/u01/siebel/siebsrvr/lib/libsscaswbc.so(CSSSWEHtmlContentHandler::GetRPCReturnPropSetStr(SWERPCReturnStatusEnum, const*, short, CSSMapStringToString*, CPtrArray*, int, CSSSWEFrame*)+0xe29)[0xd2b4e259]
/u01/siebel/siebsrvr/lib/libsscaswbc.so(CSSSWEHtmlPUIContentHandler::DoShowView(CSSSWEView*, CSSSWEHtmlStream*, const*, short, CSSSWEViewCtx*, int)+0x21a)[0xd2bebdda]
/u01/siebel/siebsrvr/lib/libsscaswbc.so(CSSSWEContentHandler::SafeDoShowView(CSSSWEView*, CSSSWEHtmlStream*, const*, short, CSSSWEViewCtx*&, int)+0x37)[0xd2b37a07]


STEPS
-----------------------
The initially reported behavior could not be reproduced by customer. The steps below are the navigation reported by developers, but the crash did not occur all the times they navigated.


1. Call Siebel Web Tools url (the exact url was not initially reported).
2. Go to Workspace Dashboard (click on the cube at the top right of the screen) and run a few Workspace operations, such as delivery to integration WS.
3. The crash may or not occur (non-repro scenario).




Changes

 

Cause

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In this Document
Symptoms
Changes
Cause
Solution
References


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