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Siebel Server Fails Start With SBL-SCM-00018 After Applying 21.9 Update (Doc ID 2832948.1)

Last updated on JUNE 12, 2023

Applies to:

Siebel CRM - Version 21.9 and later
Information in this document applies to any platform.


Errors observed in SiebSrvr.log while trying to start the Siebel Server after applying 21.9 patch on top of 20.1:

The issue can be reproduced with the following steps:

1. Change SADMIN password in 20.1 (by following Doc ID 2557829.1).

2. Apply patch 21.9 on top of 20.1 (by following Installation Guide).

3. Execute the PostInstallDbSetup Utility.

4. Turn on Siebel services.


1. Change SADMIN password.

2. Apply patchset 21.9 on top of 20.1.


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