My Oracle Support Banner

How To Make A Product Commercially Non-Available In Asset Based Ordering And Avoid "Promotion Violation. The following Product or Attribute is no longer part of the promotion" Error (Doc ID 2833382.1)

Last updated on JANUARY 13, 2022

Applies to:

Siebel CRM - Version 20.12 and later
Information in this document applies to any platform.

Symptoms

How to make a Product Commercially non-Available using Asset Based Ordering

Scenario: Particular child product(Service/Add-on ABC) is available as a part of several promotions.

These are converted to assets. After a period of time some promotions are to be stopped (like Diwali Offers), but there are customers who still have this active.

If the child product Service/Add-on ABC is removed from definition of specific Promotions (eg Relationship domain) , the Service/Add-on will not be available for ordering in these Promotions.

The problem is that if some user requests to modifies a subscriptions(order) which has this Service/Add-on active, the following error will be raised:

 

Cause

To view full details, sign in with your My Oracle Support account.

Don't have a My Oracle Support account? Click to get started!


In this Document
Symptoms
Cause
Solution
References


My Oracle Support provides customers with access to over a million knowledge articles and a vibrant support community of peers and Oracle experts.