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When Patching to 21.x Where All Modules Are in the Same Folder, GUI Installer Hangs at 100% (Doc ID 2833514.1)

Last updated on MARCH 14, 2023

Applies to:

Siebel CRM - Version 21.10 and later
Information in this document applies to any platform.


Siebel 21.5 Environment where all modules are installed at the same time is Patched to Siebel 21.10 and the installer hangs at 100%.

The issue can be reproduced at will with the following steps:
1. Install Fresh Siebel 21.5 Environment where all modules are installed at once (AI+SES+GW+Client+Tools under the same folder).
2. Patch Siebel to 21.10 version.
3. Installer hangs at 100%.



A Siebel 21.x environment that has all the modules (AI/SES/GTW) installed under the same folder is patched to a higher version using the GUI Installer.


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