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Siebel Server Does Not Come Up After Successful Profile Deployment Due to SRBroker Termination - [DataDirect][ODBC lib] Specified driver could not be loaded (Doc ID 2835062.1)

Last updated on JUNE 21, 2023

Applies to:

Siebel CRM - Version 21.12 and later
Information in this document applies to any platform.

Symptoms

After successfully deploying a Siebel Server profile the Siebel Server does not come up as expected. The environment has been setup for IBM DB2 Database Server v11.1.

SRBroker is known a required component and it is getting terminated with the following error found in the Siebel Enterprise log file found siebsrvr/enterprises/<enterprise_name>/<siebel_server_name>/log directory:

ServerLog ProcessExit 1 0000000461e86cce:0 2022-01-19 22:09:12 SRBroker 749266 TERMINATED Process 749266 was terminated

In the SRBroker log file found on the same log directory the following errors can be found:

2021 2022-01-19 22:09:06 0000-00-00 00:00:00 +0000 00000000 001 003f 0001 09 SRBroker 2097155 749266 700314944 /refresh/siebel/ses/siebsrvr/enterprises/esia17/srvr1/log/SRBroker_0002_2097155.log 21.12.0.0 [2021_12]
ServerLog LstnObjInherit 3 0000000261e86ed2:0 2022-01-19 22:09:06 Inherited listening object for port 49156
ServerLog LstnObjPrivCreate 3 0000000261e86ed2:0 2022-01-19 22:09:06 Created port 49165 for Server Request Broker
DBCLog DBCLogError 1 0000000261e86ed2:0 2022-01-19 22:09:06 [DataDirect][ODBC lib] Specified driver could not be loaded
GenericLog GenericError 1 0000000261e86ed2:0 2022-01-19 22:09:06 (srbthrd.cpp (4106) err=2097168 sys=0) SBL-SRM-00016: Unable to initialize the Database environment -- Unable to connect to DB (data ops)
GenericLog GenericError 1 0000000261e86ed2:0 2022-01-19 22:09:06 (srbmtsrv.cpp (86) err=2097168 sys=0) SBL-SRM-00016: Unable to initialize the Database environment -- Unable to connect to DB (data ops)
SrbLayerLog Error 1 0000000261e86ed2:0 2022-01-19 22:09:06 Main Init fails
GenericLog GenericError 1 0000000261e86ed2:0 2022-01-19 22:09:06 (smimtsrv.cpp (1236) err=2097168 sys=0) SBL-SRM-00016: Unable to initialize the Database environment -- Unable to connect to DB (data ops)
SmiLayerLog Error 1 0000000261e86ed2:0 2022-01-19 22:09:06 Terminate process due to unrecoverable error: 2097168. (Main Thread)


STEPS

The issue can be reproduced at will with the following steps:
1. Create and Deploy the Siebel Enterprise profile
2. Create and Deploy the Siebel Server profile
3. Verify the Siebel Server Enterprise log file
4. The above mentioned SRBroker termination can be verified

Changes

 New installation using IBM DB2 Database Server v11.1

Cause

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In this Document
Symptoms
Changes
Cause
Solution
References


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