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After applying Siebel update21.4 Blank Screen When Drilling Down On Activity Type (Doc ID 2835983.1)

Last updated on JANUARY 31, 2022

Applies to:

Siebel Automotive - Version 21.4 and later
Information in this document applies to any platform.

Symptoms

Blank Screen When Drilling Down on Activity Type

When creating a new Activity under Service Request or Account and directly drilldown hyperlink on Activity Type produces a blank page.

The issue can be reproduced at will with the following steps:
1. Navigate to SR or Account
2. Create new activity, do not tab to other column or save record and
3. Activity type is prepopulated to "Call - Inbound"
4. Drilldown on "Call - Inbound"
5. Displays a blank page

Note: if user navigates to another column or save the record and drilldown behavior is not seen.

 

Changes

 Applied 21.4 Update on 20.3 environment

Cause

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In this Document
Symptoms
Changes
Cause
Solution
References


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