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Report Could Not Be Generated In Siebel Mobile Web Client - Error: "Failed to load the JVM Dll. Check that the specified dll name is correct.(SBL-EAI-05006)" (Doc ID 2843964.1)

Last updated on FEBRUARY 01, 2022

Applies to:

Siebel CRM - Version 21.10 and later
Information in this document applies to any platform.


When attempting to generate the Siebel Report from Siebel Mobile Web Client in disconnected mode, the following error occurs.


The issue can be reproduced at will with the following steps:
1. Log into Siebel Mobile Web Client
2. Navigate to the view where the data is present
3. Select the data and then click on the Report icon to generate the report



The following information was added in siebel application configuration file (.cfg)

DLL = C:\Program Files\Java\jre1.8.0_271\bin\server\jvm.dll
CLASSPATH = C:\Siebel\Client\CLASSES\Siebel.jar;C:\Siebel\Client\CLASSES\gson-2.2.4.jar;C:\Siebel\Client\CLASSES\.
VMOPTIONS = -Xrs -Djava.compiler=NONE -Xuseealtsigs


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