Siebel Mobile - File Attachments Downloading in Same Tab on iPad Instead of New Tab and Losing Context of the Existing Siebel Session (Doc ID 2844815.1)

Last updated on FEBRUARY 11, 2022

Applies to:

Symptoms

On a Test environment using iPad devices and accessing Siebel FINS Mobile application from a (Chrome) browser page, it was observed that:

ACTUAL BEHAVIOR: When accessing the a File attachment (i.e. PDF file ) in the Siebel application, the file is opening in the same browser tab instead of a new one.
This causes end-users to lose the current Siebel session context - as navigating 'Back' in browser forces them to re-login into Siebel.

EXPECTED BEHAVIOR: Under normal circumstances, it would be expected to have all file attachments opening in a separate browser tab, allowing access to the Siebel application in the existing tab.

STEPS to replicate the problem:
1. Navigate to a Siebel view that includes attachment files (i.e. Attachments under Accounts or Contacts, BIP Reports - 'My Reports');
2. Click on one of listed files' hyperlink;
3. The file opens in same browser tab, not in a new one.

Changes

Cause

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