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Navigation Issues Between Records When List Applet Has User Property Set "DefaultFocus_Edit" (Doc ID 2848189.1)

Last updated on FEBRUARY 09, 2022

Applies to:

Siebel CRM - Version 21.12 and later
Information in this document applies to any platform.

Symptoms

There was observed starting with Siebel version 21.12 a record navigation issue when both top and bottom applets are on the same business component. This is happening when for the list applet the following user property is set:

The user cannot move from a record to another, the focus is freezed on the first record and no other records can be selected.

The issue can be reproduced at will with the following steps:

1. Login in Siebel Tools / Web tools and create a new workspace.
2. In Siebel Tools / Web Tools, query for applet "Contact List Applet" and create a new user property:
     - Name: "DefaultFocus_Edit"
     - Value: "Job Title" -  the targeted column is not visible in the list applet (for example: list columns that were hidden by "columns displayed" functionality).
3. Log in to Siebel Application and open+inspect the newly created workspace.
4. Try to replicate the issue:
 i. Navigate to Contacts screen, "Visible Contact List View".
 ii. Use an empty query or a query that returns at least 3 contacts.
 iii. Try selecting a different contact via single left-mouse click in the List Applet -> This is success. You can select any record in list applet with no issues.
 iv. Focus on bottom applet. For example, change the e-mail of selected contact.
 v. Now focus on top applet again. Select a different row.

Note: The behavior is not seen in IE 11 on Siebel version 22.1.

Changes

 Updated to 21.12 from a lower Siebel version.

Cause

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In this Document
Symptoms
Changes
Cause
Solution
References


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