My Oracle Support Banner

Unable To Access SMC and Migration Application (Doc ID 2849018.1)

Last updated on JULY 11, 2022

Applies to:

Siebel CRM - Version 21.12 and later
Information in this document applies to any platform.


Unable to access SMC and Migration application after updated Siebel to 22.1. Blank Screen appears while trying to load url ( and and below error is observed in migration & commonlogger log files located in <AI_HOME>\applicationcontainer_external\logs

 Unable to read the Migration Profile from CG due to IO exception Connection refused: connect
 Unable to retrieve profile from CG. Check if CG is active : Connection refused: connect

 When accessed the browser console logs by pressing F12, the below errors are observed

Uncaught TypeError: Cannot set properties of undefined (setting 'foreachHidesDestroyed')

at app.js?v=3ce597e6be:126:3799

at Object.execCb (require.js?v=0.0.1:1696:33)

at Module.check (require.js?v=0.0.1:883:51)

at Module.<anonymous> (require.js?v=0.0.1:1139:34)

at require.js?v=0.0.1:134:23

at require.js?v=0.0.1:1189:21

at each (require.js?v=0.0.1:59:31)

at Module.emit (require.js?v=0.0.1:1188:17)

at Module.check (require.js?v=0.0.1:938:30)

at Module.enable (require.js?v=0.0.1:1176:22)


 Install update 22.1 on top of 21.2


To view full details, sign in with your My Oracle Support account.

Don't have a My Oracle Support account? Click to get started!

In this Document

My Oracle Support provides customers with access to over a million knowledge articles and a vibrant support community of peers and Oracle experts.