Unable To Access SMC and Migration Application
(Doc ID 2849018.1)
Last updated on JULY 11, 2022
Applies to:Siebel CRM - Version 21.12 and later
Information in this document applies to any platform.
Unable to access SMC and Migration application after updated Siebel to 22.1. Blank Screen appears while trying to load url (https://xxx.xyz/siebel/smc and https://xxx.xyz/siebel/migration) and below error is observed in migration & commonlogger log files located in <AI_HOME>\applicationcontainer_external\logs
Unable to retrieve profile from CG. Check if CG is active : Connection refused: connect
When accessed the browser console logs by pressing F12, the below errors are observed
Uncaught TypeError: Cannot set properties of undefined (setting 'foreachHidesDestroyed')
at Object.execCb (require.js?v=0.0.1:1696:33)
at Module.check (require.js?v=0.0.1:883:51)
at Module.<anonymous> (require.js?v=0.0.1:1139:34)
at each (require.js?v=0.0.1:59:31)
at Module.emit (require.js?v=0.0.1:1188:17)
at Module.check (require.js?v=0.0.1:938:30)
at Module.enable (require.js?v=0.0.1:1176:22)
Install update 22.1 on top of 21.2
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