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Web Tools Workflow Editor Shows Connectors Passing Behind Other Existing Steps Make Difficult To Understand Exactly What Steps The Connector Is Using (Doc ID 2849660.1)

Last updated on FEBRUARY 24, 2023

Applies to:

Siebel CRM - Version 21.4 to 22.4 [Release V17]
Information in this document applies to any platform.


Siebel Developers working with workflows design on Siebel Web Tools found that a connector between steps might pass through behind others steps which make very difficult to understand the workflow path.

The same does not happen when using legacy Siebel Tools, a connector never pass behind a existing step.

For some complex workflows is very difficult to understand the workflow in Siebel Web Tools.

The issue can be reproduced at will with the following steps:

1. Login to Siebel Web Tools

2. On Siebel Object tree select Workflow Process

3. Query for workflow process name = Configurator Eligibility Compatibility Workflow

4. Drill down on the workflow

5. The workflow designer opens.

6. There are some connector that are behind a step, for example: the second step type decision "Is E&C enabled", for the No branch you can not tell exactly what is the next step for No branch, since it pass through behind other steps.

7. Comparing the same workflow when open on Siebel Tools none of the connector pass behind other steps and you can clear see what is the next step for No branch.

Here is some screen shots showing the standard workflow "Configurator Eligibility Compatibility Workflow" on Siebel Web Tools and Siebel Tools:



Use Siebel Web Tools instead of legacy Siebel Tools to edit/view Siebel Workflow (Business Processes)


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