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Unexpected Session Warning Message reported in Siebel 22.x and Chrome 65 Version When Users Refresh The Page (Doc ID 2850268.1)

Last updated on FEBRUARY 21, 2022

Applies to:

Siebel CRM - Version 22.1 and later
Information in this document applies to any platform.

Symptoms

Reported behavior 

Unexpected Session Warning Message when the user refresh the Siebel page in Google Chrome 65.

The issue can be reproduced at will with the following steps:
1. Login in to Siebel Application
2. Perform any navigation in Siebel Application
3. Then refresh the page using F5 or browser reload option
4. Session Warning Message occurs:

You have initiated a Siebel session while another Siebel session is currently active. Please choose the option that applies to you.
You already have a Siebel session with unsaved data running in another browser window. To save data from a second session go to the already open session and either save and exit or continue to use that data.
You do not have unsaved data in your other session and wish to close it and launch a new session. Click here
You have closed your previous Siebel browser instance using the Close instead of the Logoff feature and wish to open a new Siebel session. Click here

The user is forced to open a new session. This might overload the Siebel Application servers with undesired sessions.

Changes

 Update Siebel Application from 21.x to 22.x version or newer release.

Cause

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In this Document
Symptoms
Changes
Cause
Solution
References


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