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How To Define The Safe Mode User After Losing Connectivity / Authentication To Siebel Management Console (SMC) Due To Database Host / Instance Changes (Doc ID 2851730.1)

Last updated on AUGUST 15, 2023

Applies to:

Siebel CRM - Version 19.11 and later
Information in this document applies to any platform.


As of Siebel CRM 19.11 Update, you can configure a safe mode user for Siebel Management Console, but if the database connectivity was changed prior to the safe mode user configuration it might not be possible to configure a safe mode user.

For Siebel 17.0-19.10 versions, please use the document below instead:

    Doc Id 2371577.1 - SMC Login Failure After the Backend Database Host or Instance is Changed

This document provides the steps to manually create this safe mode user.


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