My Oracle Support Banner

Rollback from 21.x to 20.x AI Server "Application Interface is in Lightweight Mode. Deploy profile to proceed." not able to login to SMC "Username or Password incorrect" (Doc ID 2852419.1)

Last updated on MARCH 07, 2022

Applies to:

Siebel CRM - Version 21.2 and later
Information in this document applies to any platform.

Symptoms

When attempting to rollback Siebel 21.x to Siebel 20.x and access the Siebel 20.x Server applications the following error message occurs on the end user browser.


ERROR
-----------------------
Application Interface is in Lightweight Mode. Deploy profile to proceed.


STEPS
-----------------------
The following steps were followed when the issue occurred.
1. Rollback Siebel 21.x to Siebel 20.x
2. Observe that the Siebel 20.x Server components are running however not accessible through the Siebel 20.x AI Server.
3. Observe the Siebel SMC is not accessible as the "Username or Password is incorrect" error occurs when trying to login to the Siebel 20.x AI Server.
4. Not being able to login to the SMC prevents addressing the "Application Interface is in Lightweight Mode. Deploy profile to proceed." error.

The following errors were identified in the Siebel 20.x AI Server commonlogger.log
-----------------------

[ERROR] 2022-02-21 15:19:30.944 [main] CommonLogger - com.siebel.swsm.config.SWSMConfig:initConfig (Info) : Trying to pull the AI configuration Profile : REP_appinterface_profile
[FATAL] 2022-02-21 15:19:31.756 [Thread-5] CommonLogger - com.siebel.swsm.util.CGUtil:initializeServiceDiscovery Unable to discover cloud gateway service.Check system configuration, network connection,node availability and zookeeper configuration
[ERROR] 2022-02-21 15:19:31.772 [Thread-5] CommonLogger - com.siebel.swsm.config.SWSMConfig$ProfilePuller:run Unable to retrieve profile from CG. Check if CG is active : Received fatal alert: handshake_failure
[FATAL] 2022-02-21 15:19:36.866 [Thread-5] CommonLogger - com.siebel.swsm.util.CGUtil:initializeServiceDiscovery Unable to discover cloud gateway service.Check system configuration, network connection,node availability and zookeeper configuration
[ERROR] 2022-02-21 15:19:36.866 [Thread-5] CommonLogger - com.siebel.swsm.config.SWSMConfig$ProfilePuller:run Unable to retrieve profile from CG. Check if CG is active : Received fatal alert: handshake_failure
[FATAL] 2022-02-21 15:19:46.913 [Thread-5] CommonLogger - com.siebel.swsm.util.CGUtil:initializeServiceDiscovery Unable to discover cloud gateway service.Check system configuration, network connection,node availability and zookeeper configuration
[ERROR] 2022-02-21 15:19:46.929 [Thread-5] CommonLogger - com.siebel.swsm.config.SWSMConfig$ProfilePuller:run Unable to retrieve profile from CG. Check if CG is active : Received fatal alert: handshake_failure
[FATAL] 2022-02-21 15:20:01.976 [Thread-5] CommonLogger - com.siebel.swsm.util.CGUtil:initializeServiceDiscovery Unable to discover cloud gateway service.Check system configuration, network connection,node availability and zookeeper configuration
[ERROR] 2022-02-21 15:20:01.992 [Thread-5] CommonLogger - com.siebel.swsm.config.SWSMConfig$ProfilePuller:run Unable to retrieve profile from CG. Check if CG is active : Received fatal alert: handshake_failure
[FATAL] 2022-02-21 15:20:22.056 [Thread-5] CommonLogger - com.siebel.swsm.util.CGUtil:initializeServiceDiscovery Unable to discover cloud gateway service.Check system configuration, network connection,node availability and zookeeper configuration
[ERROR] 2022-02-21 15:20:22.071 [Thread-5] CommonLogger - com.siebel.swsm.config.SWSMConfig$ProfilePuller:run Unable to retrieve profile from CG. Check if CG is active : Received fatal alert: handshake_failure
[FATAL] 2022-02-21 15:20:47.135 [Thread-5] CommonLogger - com.siebel.swsm.util.CGUtil:initializeServiceDiscovery Unable to discover cloud gateway service.Check system configuration, network connection,node availability and zookeeper configuration
[ERROR] 2022-02-21 15:20:47.150 [Thread-5] CommonLogger - com.siebel.swsm.config.SWSMConfig$ProfilePuller:run Unable to retrieve profile from CG. Check if CG is active : Received fatal alert: handshake_failure
[FATAL] 2022-02-21 15:21:17.198 [Thread-5] CommonLogger - com.siebel.swsm.util.CGUtil:initializeServiceDiscovery Unable to discover cloud gateway service.Check system configuration, network connection,node availability and zookeeper configuration
[ERROR] 2022-02-21 15:21:17.214 [Thread-5] CommonLogger - com.siebel.swsm.config.SWSMConfig$ProfilePuller:run Unable to retrieve profile from CG. Check if CG is active : Received fatal alert: handshake_failure
[FATAL] 2022-02-21 15:21:52.278 [Thread-5] CommonLogger - com.siebel.swsm.util.CGUtil:initializeServiceDiscovery Unable to discover cloud gateway service.Check system configuration, network connection,node availability and zookeeper configuration
[ERROR] 2022-02-21 15:21:52.294 [Thread-5] CommonLogger - com.siebel.swsm.config.SWSMConfig$ProfilePuller:run Unable to retrieve profile from CG. Check if CG is active : Received fatal alert: handshake_failure
[FATAL] 2022-02-21 15:22:32.358 [Thread-5] CommonLogger - com.siebel.swsm.util.CGUtil:initializeServiceDiscovery Unable to discover cloud gateway service.Check system configuration, network connection,node availability and zookeeper configuration
[ERROR] 2022-02-21 15:22:32.389 [Thread-5] CommonLogger - com.siebel.swsm.config.SWSMConfig$ProfilePuller:run Unable to retrieve profile from CG. Check if CG is active : Received fatal alert: handshake_failure
[FATAL] 2022-02-21 15:23:17.516 [Thread-5] CommonLogger - com.siebel.swsm.util.CGUtil:initializeServiceDiscovery Unable to discover cloud gateway service.Check system configuration, network connection,node availability and zookeeper configuration
[ERROR] 2022-02-21 15:23:17.516 [Thread-5] CommonLogger - com.siebel.swsm.config.SWSMConfig$ProfilePuller:run Unable to retrieve profile from CG. Check if CG is active : Received fatal alert: handshake_failure
[ERROR] 2022-02-21 15:24:07.518 [Thread-5] CommonLogger - com.siebel.swsm.config.SWSMConfig:readProfile {"Status" : "Error occured while getting config json from CG."}
[FATAL] 2022-02-21 15:28:54.045 [https-openssl-nio-9021-exec-5] CommonLogger - com.siebel.swsm.util.CGUtil:initializeServiceDiscovery Unable to discover cloud gateway service.Check system configuration, network connection,node availability and zookeeper configuration
[ERROR] 2022-02-21 15:28:54.061 [https-openssl-nio-9021-exec-5] CommonLogger - com.siebel.integration.eairest.security.NonOMAuthenticationService:authenticateRequest Failed to autenticate with clould gateway : Received fatal alert: handshake_failure

Changes

 Rolling back Siebel 21.x to Siebel 20.x

Cause

To view full details, sign in with your My Oracle Support account.

Don't have a My Oracle Support account? Click to get started!


In this Document
Symptoms
Changes
Cause
Solution
References


My Oracle Support provides customers with access to over a million knowledge articles and a vibrant support community of peers and Oracle experts.