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Workflow Process Properties are Nullified if Workflow Step Calling a Business Service and BS Method Error Out (Doc ID 2853892.1)

Last updated on MARCH 08, 2022

Applies to:

Siebel Email Response - Version[21215] and later
Information in this document applies to any platform.


When invoking FindRecord method for Inbound E-mail Database Operations Business Service in a Workflow, it sets output arguments to null if it fails with error.

The issue can be reproduced at will with the following steps:

1. Configure a Workflow Process with process properties

2. Add a step in WF using Inbound E-mail Database Operations Business Service, Method "FindRecord"

3. Trigger workflow to find record and make sure it should fail while finding the record

4. Notice the process property values after executing the workflow



Customer Upgrading from Siebel Fix Pack to Siebel and later including latest 21.x versions.


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