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Crash at Logoff after Clicking on Adjust Button in Customized Interface (Doc ID 2854297.1)

Last updated on MARCH 22, 2022

Applies to:

Siebel CRM - Version 16.19 [IP2016] and later
Information in this document applies to any platform.

Symptoms

Application Object Manager crashes when clicking on Adjust button in CMU Invoice Form Applet, followed by logoff from the application.

STEPS TO REPRODUCE
-----------------------
The issue can be reproduced at will with the following steps:

1. Login to Application Object Manager;
2. Navigate to CMU Invoice Form Applet;
3. Click on Adjust Button;
4. Logoff from the application;
5. Crash occurs with the below pattern

Called from:
/u01/app/siebel/ses/siebsrvr/lib/libsslcosd.so(+0x7195)[0xf74bc195]
/u01/app/siebel/ses/siebsrvr/lib/libsslcosd.so(+0x798e)[0xf74bc98e]
/usr/java/jdk1.8.0_291/jre/lib/i386/client/libjvm.so(+0x4d1774)[0xb1cf3774]
/usr/java/jdk1.8.0_291/jre/lib/i386/client/libjvm.so(JVM_handle_linux_signal+0x142)[0xb1cf8692]
/usr/java/jdk1.8.0_291/jre/lib/i386/client/libjvm.so(+0x4c8800)[0xb1cea800]
[0xf77f5410]
/u01/app/siebel/ses/siebsrvr/lib/libsscfom.so(_ZN9CSSBusObj7ReleaseEv+0x38)[0xf2945a48]
/u01/app/siebel/ses/siebsrvr/lib/libsscafwsv.so(_ZN14CSSWfMetricMgrD1Ev+0x30)[0xdd8c9580]
/u01/app/siebel/ses/siebsrvr/lib/libsscafwsv.so(_ZN14CSSWfMetricMgrD0Ev+0x22)[0xdd8c95f2]
/u01/app/siebel/ses/siebsrvr/lib/libsscafwsv.so(_ZN11CSSWfEngineD1Ev+0x1aa)[0xdd807d4a]
/u01/app/siebel/ses/siebsrvr/lib/libsscafwsv.so(_ZN11CSSWfEngineD0Ev+0x22)[0xdd807fc2]
/u01/app/siebel/ses/siebsrvr/lib/libsscfom.so(_ZN10CSSService7ReleaseEv+0xbf)[0xf28b02bf]
/u01/app/siebel/ses/siebsrvr/lib/libsscfom.so(_ZN8CSSModel15CleanupServicesEbPK8CCFArrayI10CCFElemStrEPS0_I10CCFElemPtrIvEEb+0x684)[0xf289b9e4]
/u01/app/siebel/ses/siebsrvr/lib/libsscfom.so(_ZN8CSSModel14ReleaseObjectsEv+0x86)[0xf289bb76]
/u01/app/siebel/ses/siebsrvr/lib/libsscfom.so(_ZN8CSSModel7ReleaseEv+0x69)[0xf28acab9]
/u01/app/siebel/ses/siebsrvr/lib/libsstcsiom.so(_ZN14CSSSIOMSession6LogoffEv+0x1a6)[0xf40b7526]
/u01/app/siebel/ses/siebsrvr/lib/libsssasos.so(_ZN9CSSClient14HandleOMLogoffEP12CSSClientReq+0x2f)[0xf4316d4f]
/u01/app/siebel/ses/siebsrvr/lib/libsssasos.so(_ZN9CSSClient12HandleLogoffEP12CSSClientReq+0x33)[0xf4314fe3]
/u01/app/siebel/ses/siebsrvr/lib/libsssasos.so(_ZN9CSSClient13HandleRequestEP12CSSClientReq+0x111)[0xf4315201]
/u01/app/siebel/ses/siebsrvr/lib/libsssasos.so(+0x7ca5)[0xf430bca5]
/u01/app/siebel/ses/siebsrvr/lib/libsssasos.so(_ZN11SOMMTServer16SessionHandleMsgEP9smiSisReq+0x150)[0xf430c050]
siebmtshmw(_ZN13smiMainThread20CompSessionHandleMsgEP9smiSisReq+0x55)[0x806af85]
siebmtshmw(_ZN12_smiMessageQ14ProcessMessageEP12_smiMsgQItemli+0x500)[0x808c8b0]
siebmtshmw(_ZN12_smiMessageQ14ProcessRequestEPvS0_RS0_+0x1c4)[0x8092704]
siebmtshmw(_ZN13_smiWorkQueue15ProcessWorkItemEPvS0_RS0_+0xc8)[0x807cf08]
siebmtshmw(_ZN13_smiWorkQueue10WorkerTaskEPv+0x311)[0x8081851]
siebmtshmw(_Z16SmiThrdEntryFuncPv+0x729)[0x806f819]

 

The FDR is showing the below pattern:

730856304 Fdr_OBJMGR Object Manager FdrSub_OBJMGR_DATA_LST_DSTR Data List Destruction 1303136016 1
730856304 Fdr_DBC Database Connector FdrSub_DBC_CON_DSTR DB Connection Destruction 320271520 0 ServerDataSrc
730856304 Fdr_DBC Database Connector FdrSub_DBC_CON_DSTR DB Connection Destruction 919086960 0 VTREXTERNALBD
730856304 Fdr_DBC Database Connector FdrSub_DBC_CURSOR_DSTR Sql Cursor Destruction 1137976544 0
730856304 Fdr_OBJMGR Object Manager FdrSub_OBJMGR_DATA_LST_DSTR Data List Destruction 1448132400 24
730856304 Fdr_DBC Database Connector FdrSub_DBC_CON_DSTR DB Connection Destruction 2017277792 0 ServerDataSrc
730856304 Fdr_OBJMGR Object Manager FdrSub_OBJMGR_USER_PREF_RESET Clear User Preference Setting -1783615240 0

 

 

 

Changes


 

Cause

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In this Document
Symptoms
Changes
Cause
Solution
References


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