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SRBroker Crash & EAI and Workflow Component Tasks Maxed out While Doing Performance Load Test using Siebel with Database SSL Enabled (Doc ID 2854480.1)

Last updated on MARCH 11, 2022

Applies to:

Siebel CRM - Version 20.10 and later
Information in this document applies to any platform.


Siebel 20.10 enabled with Database SSL, while doing performance load testing SRBroker component crashed with around 3.8 DB core and components like EAI & Workflow tasks maxed out after certain TPS where as same load test was successful when Siebel is connected with non SSL Database.

Details of load test :

1. Started the load run at 400 TPS.

2. Load run was increased to 500, 630 and 830 TPS.

3. It was observed that the components WBCAsyncHTTP and WBCAsyncAudit were nearly fully utilized, but did not max out. 

At 04:17 - Full TPS (830 TPS).
At 04:41 - TPS drop (200 TPS). SRBroker crashed on node xx. WBCEAIHttpWDP_enu got maxed out on all nodes.
At 05:20 - Load run stopped.

SRB crashed with around 3.8 GB core since backend workflow components not responding and EAI & workflow component reached max tasks. pstack of workflow, almost all threads stuck with below stack:

The issue can be reproduced at will with the following steps:

1. Enable/Create DB SSL with Siebel 20.10 in security profile, Steps provided : Gateway Security Profile With SSL Database (TCPS Connection) Entries In Datasoure is not working (Doc ID 2528645.1)

2. Make sure application is working fine with DB SSL enabled

3. Invoke performance load test with provided TPS

4. After certain TPS reached, SRBroker component crashed with 3.8GB core and EAI/Workflow component tasks maxed out on all Siebel servers





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