My Oracle Support Banner

Files Classes.jsa And Jvm.dll Missing After Update From 20.5 To 22.2 (Doc ID 2854981.1)

Last updated on JUNE 17, 2024

Applies to:

Siebel CRM - Version 22.2 and later
Siebel Call Center - Version 23.5 to 23.5 [Release V17]
Information in this document applies to any platform.

Symptoms

When attempting to update from 20.5 to 22.2, silent installation fails with errors.

They can be observed in:
 

oraInstall<timestamp>.err and silentinstall<timestamp>.log :

 

Changes

 Updating from Siebel 20.5 to 22.2

Cause

To view full details, sign in with your My Oracle Support account.

Don't have a My Oracle Support account? Click to get started!


In this Document
Symptoms
Changes
Cause
Solution
References


My Oracle Support provides customers with access to over a million knowledge articles and a vibrant support community of peers and Oracle experts.