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Promotion Upgrade Is Not Working As Expected After Update To Siebel Version 21.9 From 20.9 (Doc ID 2855630.1)

Last updated on APRIL 14, 2022

Applies to:

Siebel CRM - Version 21.9 to 22.3 [Release V17]
Information in this document applies to any platform.


After update to 21.9 from 20.9 version it was reported that  promotion upgrade does not behave as expected.

The following scenario was described:

1. Test data: two bundled promotions that have one product in common:

       Prod_A (default cardinality 1)
       Prod_B (default cardinality 1)

Bundle2_ promotion

Upgrade path defined from Bundle1_promotion to Bundle2_ promotion.

2. Create sales order
2. Add Bundle1_promotion. Prod_A and Prod_B are added by default.
3. Completed the order and run auto-asset for the promotion and Prod_A, Prod_B
4. Navigate to Accounts -> Installed assets  and executed Upgrade promotion from Bundle1_promotion  to Bundle2_ promotion.

Result on the quote created:

There are two line items for Prod_A even if product exists in both promotions. The Action code field for the two Prod_A is set to: Existing and Add, while expected is a single line with Prod_A and Action code='Update'




 Issue was reproduced after update from 20.9 to 21.9


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